In your efforts to create a healthy, engaging, and productive workplace, have you considered your field personnel? Distributed teams have varying needs when it comes to keeping them connected to the rest of the group.
Without dynamic communication strategies and the appropriate implementation tools, your distributed team is likely missing out on numerous vital details.
Modern-day field agents experience vast successes and challenges. But for a successful modern company, you need excellent communication between teams, leveraging advanced technologies, and keeping you at pace with the specific needs of your remote and in-person staff.
There’s plenty of talk regarding corporate communication improvement, but field workers are mostly ignored or aren’t prioritized. Regardless of your industry specialization, you need dynamic workforce communication for the following reasons:
Your company’s ability to share knowledge, communicate with field agents, and promptly deliver your services is vital to customer retention. You can leverage mobile content enablement solutions to enhance your team performance, increase productivity, and grow profits.
Here are the best practices to achieve dynamic workforce communication with your teams in the field:
One common communication problem is the failure of business owners or executives to provide negative or positive feedback. When you provide feedback, you’ll keep your staff accountable and engaged. This is particularly crucial for field agents with limited chances of linking up with their managers than their office-based counterparts.
Recognizing your staff for their efforts will boost morale. It’ll also make it easier to review their accomplishments and improve their energies towards the organization’s long-term goals.
It’s also crucial to inform your field staff on areas that need improvement from their side. Since they don’t get much in-person attention, letting them know about their weak spots will prevent your team from lagging behind.
Mobile technology has simplified information sharing, and data is now more accessible than ever. Mobile devices have been a blessing for corporate communication. With 95 percent of Americans owning a cell phone and 77 percent owning smartphones, instant messaging has become a crucial communication tool. To get the most of this, an instant chat platform like Pronto would be quite helpful.
Communicating with field agents using the platform offers an instantaneous, cost-effective, and straightforward approach to sharing information. Communication requires no training, is more secure and reliable for cross-device communication.
In the current digitally connected landscape of mobile workstations, staff across sectors have extensively complained about meeting hell. Managers call for a one-and-a-half-hour meeting to discuss an issue that could be communicated via an instant chat platform or a simple email where necessary. So when scheduling meetings with staff, ensure they’re impactful, and the communication is two-way, involving staff at all levels.
The same should apply to field staff. Regular, helpful meetings helps with dynamic workforce communication to discuss concerns like worksite safety can substantially reduce accidents and operating expenses.
It’s common to find management teams unaware of the scope of a field agent’s job. On the other hand, not every employee understands what the management expects of them. Most of the time, management doesn’t create time-bound and measurable objectives.
That’s why you must adopt proactive team engagement. Decision-makers should hold the mantle in understanding each field agent’s responsibilities. With this information, they can effectively leverage their skills to achieve optimal results.
Field workers, on the other hand, should understand the responsibility of their company’s management. This way, they’ll better appreciate their leaders and have the right insights into each member’s respective roles. They’ll also know who to turn to whenever they’re experiencing issues.
Communication spins the world, and without dynamic communication among staff at different levels, it would be hard to achieve your goals. It’s even more crucial that companies that employ field reps optimize their communication to reduce the risk of high staff turnover, project failure, or client dissatisfaction.
The above communication best practices can empower field personnel to push through any challenge that comes their way. But for optimal returns from the available communicating resources and to ensure dynamic communication with ease, you need a simple, all-in-one communication platform designed to meet the needs of the everyday user whether they’re working remotely, in the office, or on the field.
Schedule a demo with Pronto today or read the blog series to learn more about our offering.